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Title bout

Which fights are the ones worth fighting? Call this one a title bout, because it’s about a title. One function of a job title is to provide clarity, to oneself and to others, about the…

Quoted: USA Today, “How to keep your travel complaint from being ignored”

It’s getting worse, researchers say. “There just seems to be so much more to complain about,” says David Aron, a marketing professor at Dominican University who has studied consumer complaints, grudge-holding and retaliation. https://www.usatoday.com/story/travel/advice/2017/06/04/how-to-complain/102420814/ Read…