Choosing “Other” is always another option
You can select “other” but if you do, you have to decide what “other” means. That part can be difficult. In an earlier life, I was confronted with the option to create phony data in…
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We’ll Build That Bridge When We Come To It
Welcome back to this occasional series related to my research on consumer dissatisfaction. I write about customers who hold grudges against businesses that do them wrong. Sometimes this means you walk out and plan on…
From me to you (and to me, too): Less is More
It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…
Face Front! Friday!
Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I want to thank my friends…
How Do You Do Your To-Do?
Spring is in the air! March is on the calendar tomorrow! And it’s true, I do have a positive attitude toward almost everything. And then I took that closer look at my to do list….
If You Can’t Beat the Bear
I first heard this old joke in the context of one of my favorite football players ever, Walter Payton of the Chicago Bears, and his best friend and teammate Matt Suhey. Walter and Matt are…
Be Your Mission; Make Your Vision
Mission and Vision What’s the difference between a mission and a vision? Let’s start with the mission and I’ll quote an expert. Known by some as the “father of marketing” Professor Philip Kotler defines a…
From Me to You (and to Me, Too): My Little Robot Elf
It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…
Face Front! Friday!
Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I’ve been thinking about, and sharing, this quote by legendary psychiatrist Carl Jung: “The world will ask…
Work infinitely harder
The key might not be to work a little harder, or even twice as hard. The secret might be to work infinitely harder. That is, go from the wrong project to the right project. The…