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No. Does no mean no? Or not right now? Or not at that price? Or not with that effort? Or not like that, but some other way? Or not the way I think you meant,…

Yes. Does “yes” mean “yes”? Is it a little yes…still perilously close to no? Or is it a big yes, an “I can’t wait, let’s get started yes”? Which one did you hear? Which one…

It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…

Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? Getting ready for the drive home….

Micky Dolenz, the last surviving Monkee, turns 79 tomorrow. Let’s talk about The Monkees, the Pre-Fab Four, Micky (pictured inside the ladder), along with Davy, Peter, and Mike, “4 insane boys” according the want-ad they…

You can select “other” but if  you do, you have to decide what “other” means. That part can be difficult. In an earlier life, I was confronted with the option to create phony data in…

Welcome back to this occasional series related to my research on consumer dissatisfaction. I write about customers who hold grudges against businesses that do them wrong. Sometimes this means you walk out and plan on…

It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…

Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I want to thank my friends…

Spring is in the air! March is on the calendar tomorrow! And it’s true, I do have a positive attitude toward almost everything. And then I took that closer look at my to do list….