Welcome back to this occasional series related to my research on consumer dissatisfaction. I write about customers who hold grudges against businesses that do them wrong. Sometimes this means you walk out and plan on…
It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…
Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I want to thank my friends…
Spring is in the air! March is on the calendar tomorrow! And it’s true, I do have a positive attitude toward almost everything. And then I took that closer look at my to do list….
I first heard this old joke in the context of one of my favorite football players ever, Walter Payton of the Chicago Bears, and his best friend and teammate Matt Suhey. Walter and Matt are…
Mission and Vision What’s the difference between a mission and a vision? Let’s start with the mission and I’ll quote an expert. Known by some as the “father of marketing” Professor Philip Kotler defines a…
It’s easy to give advice. I think I find it easy to take advice too. But for me to heed the words that I say to others? Not so easy. So this one is for…
Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I’ve been thinking about, and sharing, this quote by legendary psychiatrist Carl Jung: “The world will ask…
The key might not be to work a little harder, or even twice as hard. The secret might be to work infinitely harder. That is, go from the wrong project to the right project. The…
You know from my daily postings know that I like to recognize birthdays of some famous people that I admire or are just worth writing about. It just so happens that a few of them…