Year: 2023

You’ve heard of planned obsolescence, right? Producing products that fall apart, become useless early in their lives, forcing the customer to come back and buy again. Bad for customers. Bad for the environment. Bad for…

Birthdays are special, and yesterday (Feb. 5) was the birthday of a special man: the late, great Hammerin’ Hank Aaron (1934-2021). My words can’t do him justice. Hank Aaron was transcendent, a great human and…

Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me?I’ve got a Friday filled with meetings….

Greater than Showing up > staying home Clear > Clever Trying & failing > not trying & not learning              Staying one minute longer > leaving one minute early Safe zone > comfort zone See you…

Welcome back to this occasional series related to my research on consumer dissatisfaction. I write about customers who hold grudges against businesses that do them wrong. Sometimes this means you walk out and plan on…

New Problem Checklist When you have a new project or problem, here are a few questions to help you organize your thoughts and ideas: What problem are you going to try to solve? Why is…

Your choice. We’re not talking about religion but we might be talking about faith. Some of us are in the career we choose, but I think many of us feel like it chose us. Or…

Let’s show everyone how we’re celebrating the end of the week! Post an image (you or a passable proxy) that shows how you’re feeling on this fine Friday. Me? I’m wondering why, on one hand,…

To prepare for a big meeting, you might think you need to walk in with all the right answers. Depending on your role, it might be even more important to walk in with all the…

Rubber Teeth Hey, the new issue of my Northwestern University alumni magazine just arrived! The alums keep getting younger while I keep getting older. And the writing seems to keep getting better. And smaller. This…